17045 W. Capitol Dr. Brookfield, WI 53005

Call Us  262-790-5775

What is Physical Therapy (PT)?

Physical Therapy (PT) is considered a conservative treatment method addressing the treatment, healing and prevention of injuries and disabilities.  Physical Therapy focuses on pain relief, promoting healing, restoring function and movement, facilitation and adaptation.  Other areas focused upon are body mechanics, training, fitness/wellness and especially education.


Can I come directly to a physical therapist?

Yes, in Wisconsin physical therapists have direct access, meaning you can come directly to a PT without first seeing your physician.  At Keystone Physical Therapy we work with you, your primary care physician, and your orthopaedist.  If you do not have a doctor, and it is indicated to see one, we can assist in getting you to see the appropriate physician, usually within the week. Your insurance may require a prescription from your doctor before they will pay any benefits.


How long will my appointment be?

All appointments are one hour.  You are with your physical therapist for the entire hour.  Please arrive 15 minutes early for your first appointment to complete our paperwork.


What should I wear?

Loose fitting, comfortable clothes that leave the injured area exposed should be worn to allow optimal movement and comfort.  Women may wear a sports bra and/or shorts.  If we are seeing you for your knee, foot/ankle or for orthotic evaluation, please bring shorts so we can view your lower extremity biomechanics.  For your comfort, all of our treatment rooms are private.  We do have shorts, athletic tops and gowns available if needed.


What should I bring with me?

Bring your physical therapy prescription written by your physician (if you have one) and your payment information – your insurance card, credit card or check.  If you are covered by Worker’s Compensation bring your claim number and your case manager’s contact information.


What will happen at my first appointment?

The goal of your first visit is to learn as much as we can about you and how we can help you overcome the difficulties you are having and achieve your goals.  This evaluation will enable us to plan the most effective and comprehensive treatment and exercise plan for you.


Does physical therapy hurt?

In most circumstances no. However, there are certain conditions, which are naturally painful, and a return to movement can cause an increase in your discomfort. Our goal is to make any and all gains with little or no pain.  Your communication with the therapist is crucial for obtaining optimum treatment so be sure to let your therapist know what you are feeling. All of our therapists will be asking for your feedback throughout your treatment.


How many visits will I need?

This is highly variable.  You may need one visit or you may need months of care. It depends on your diagnosis, the severity of your restrictions, and your past medical history. You will be reevaluated each visit and when you see your doctor, we will provide you with a progress report with our recommendations.


Who pays for physical therapy?

In most cases, health insurance will cover your treatment. We take many major private insurance plans, including Medicare and Workers Compensation. Visit our insurance page for more information.


What if I don’t have insurance or I have a high deductible?

If you don‘t have insurance coverage or if you have an extremely high deductible and wish to not use your insurance, you may be seen as a prompt pay discount patient and pay before each appointment.  Our prompt pay rates are $170 for the initial evaluation visit and $145 for each subsequent follow-up visit.  Each appointment is one hour in length.  We accept cash, personal checks, VISA, MasterCard and Discover as payment options.


Do you accept credit cards?

Yes, we accept VISA, MasterCard and Discover.


What if I need to reschedule an appointment?

Consistent attendance and taking an active role in treatment is the key to success.  To accomplish this, it is important that you attend your scheduled appointments.  We understand that conflicts occur and will work with you to reschedule.  If you know that you will be unable to make a scheduled appointment, call the clinic to reschedule, and allow us to fill your therapist’s time slot.


What if I need to cancel?

We ask that you give us at least a 24 hour advance notice of an appointment cancellation or change.  Our clinic is very busy and generally we have a waiting list for appointments, by giving us a reasonable amount of time prior to your appointment’s cancellation, we can accommodate someone on the waiting list.


Do you have a no show policy?

In the event of a “No Show”, your account will be assessed a $25 No Show fee.  If you have two No Shows during the course of therapy, we reserve the right to cancel all future appointments.  You will be notified by phone if this happens.


What is an independent Home Exercise Program (HEP)?

As your treatment progresses, your therapist will likely teach you exercises to perform at home on the days you are not receiving therapy.  By performing these exercises you will enhance the results of your clinic therapy.


Where can I find out more about physical therapy?

Megan Batha and Keystone Physical Therapy are members of the American Physical Therapy Association (APTA).  The APTA’s website www.moveforwardpt.com  has additional information about physical therapy that you may find helpful.